Terms & Conditions
Please review these guidelines carefully. This document outlines the agreements and standards that ensure a harmonious and safe environment for all members of our care community and professional staff.
Terms of Residency
Please review these guidelines carefully to understand our commitment to your care and the standards that maintain our boutique community environment.
Residency Agreement
By enrolling in our boutique residential care community, you agree to comply with the service protocols and standards of conduct established for the collective well-being of all residents. These terms form a binding agreement between the resident, their designated representatives, and our facility management. Review our comprehensive Care Services for more information.
Privacy & Health Records
We maintain strict confidentiality regarding all medical records and personal information. Our data practices comply with national health privacy standards, ensuring that resident dignity and information security are prioritized at every level of our care delivery and administrative operations.
Community Standards
To maintain a serene and supportive environment, residents and guests are expected to adhere to our community guidelines. This includes respecting quiet hours, following safety protocols, and maintaining a professional and courteous rapport with our dedicated care staff and fellow residents.
Liability Limitations
While we provide high-level professional supervision and care, the facility maintains specific limitations regarding personal property and elective resident activities. We strongly encourage residents to maintain personal insurance for high-value items kept within their private suites.
Health Care Protocols
Our care services are dynamic and based on professional health assessments. We reserve the right to modify individual care plans or recommend external medical intervention should a resident's needs exceed the scope of our residential care license or current staffing capabilities.
Governing Regulations
These terms are governed by the laws of the jurisdiction in which our residential facility is licensed. We operate in full compliance with state and local mandates for senior living and professional care, ensuring that all regulatory standards are met or exceeded.
Policy Revisions
We reserve the right to update these terms to reflect evolving care standards or legislative changes. Material revisions will be communicated to residents and their families with at least 30 days' notice, ensuring full transparency in our service commitments.
Last updated: October 24, 2023. If you have any questions about these Terms or our care standards, please contact us.
SMS Messaging Terms
By voluntarily selecting the SMS consent checkbox on one of our website forms, you agree to receive conversational and customer-care text messages from Family First Senior Care. Messages may relate to inquiries, services, appointments, and tour scheduling. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for assistance, call 301-477-9779, or email info@familyfirstassistedliving.org. Consent to receive text messages is not a condition of purchasing any goods or services.