Privacy Policy

We believe that trust is the foundation of every great relationship. Our commitment to transparency isn't just a promise—it's the blueprint of how we operate. We protect your data with the same rigor we apply to our own, ensuring your journey with us is safe, secure, and private.

Privacy & Data

Resident Profiles

We document personal histories, dietary preferences, and social interests to ensure every resident feels truly at home and understood within our community.

Wellness Coordination

Our team maintains detailed records of medical requirements and wellness goals to provide proactive, personalized care that supports long-term vitality.

Community Engagement

We gather essential contact details and communication preferences to keep families seamlessly connected and informed about their loved one's daily life.

SMS Messaging Privacy

Family First Senior Care may collect mobile phone numbers and SMS consent information when individuals contact us, request information, or schedule a tour. We use this information to send conversational and customer-care text messages related to inquiries, services, appointments, and tour scheduling. Mobile information, including phone numbers and SMS consent records, will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

User Rights

Your trust is our foundation. We handle your data with the highest integrity and provide full control over your personal information.

Data Usage

Encrypted storage for all resident healthcare records and personal history profiles
Performance monitoring to ensure the highest quality of care delivery and safety
Secure communication channels for family member updates and critical notifications
Strict access protocols restricted to authorized medical staff and care coordinators

Your Rights

Right to access and export your personal care records at any time you choose
Right to request immediate corrections to any inaccurate health or billing information
Right to data portability for seamless care transitions between healthcare providers
Right to restrict or object to specific processing of your personal sensitive data